Q1:Can I get samples to test first?
A: Yes, of course, you can. we accept sample order and small order, especially from new customers under certain condition.
Q2:Are you factory or trading company ?
A:We are professional import & export traders and have our own factory!
Q3:Do you have ready stock?
A: We have large number of ready stock with different materials such as titanium,metal,acetate and TR90,
ultem collections.And every month we have new models for update and support our customer required.
Q4:What other kind of products we can supply you? And what about MOQ?
• Wooden & Bamboo Sunglasses(MOQ:50pcs)
• Reading Glasses(MOQ:300pcs)
• TR Sunglasses (MOQ:300-600pcs,5pcs moq if have existing stock)
• Acetate Eyeglasses (MOQ:300-600pcs, 5pcs moq if have existing stock )
• Ultem Glasses(MOQ:100pcs/col)
• Metal Glasses(MOQ:300pcs-1200pcs)
• Sport Glasses(MOQ:300pcs)
• Kid’s Eyeglasses(MOQ:300pcs)
Q5:What is our payment term?
A:For a large quantity order, our usual payment is by T/T, 30% for down payment and the 70% for balance. ( also you can choose L/C at buyer’s convenience)
• For a small quantity order, there is Western union, Money Gram, PayPal etc. for your choosing.
Q6:What is our delivery date?
A:For small and middle quantity order, we will finish production and make the delivery within 15-30days after we receive your payment.
• For large quantity order, we will finish production and make the delivery within 30-60days or more after we receive your payment or deposit. It will depend on your specific products and quantity.
Q7:How about the quality?
A:All our products meet CE&ISO standard.
Strict QC throughout the whole production and packing process.
• We have set up a very strict Q.C. system and quick quality feedback system; so if you have any quality problems on our products, please tell us in advance and return it back to us in intact within one week.
Q8:What is our after sale service?
A:The warranty period of our products is 12 months after sale. If there are any problems with our products, please send the photos and specific description on the problems. Then we will send you of the free-charge spare parts and offer you of the relevant repairing instructions, and then you can repair the products with received spare parts by yourself according to our instruction. If the problem really can’t be solved by yourself as above said procedure finally, you can return it back to us for repairing or replacement for qualified products.
Q9: What is our promise?
A:World changing every day, and the area we're engaged is changing even faster.
But we promise that we'll try our best to catch up with the steps of this changing world, this change area:
Providing our honorable clients with quality products, competitive prices and professional services
If you have any question, please contact us, we will reply to you in time !